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Proven strategies for managing all types of media encounters! Award-winning journalist and Fortune 500 consultant Jeff Ansell provides a how-to guide for leaders, executives, and other professionals whose high-visibility requires frequent contact with the media. Drawing on nearly four decades of media experience, Ansell presents tested techniques for responding to challenging questions and delivering effective messages. In addition, he reveals lessons learned and pitfalls to avoid by referencing recent news events from around the world. Valuable features include: A behind-the-scenes look at how news is made Complete guidelines to creating compelling messages Specific messaging formulae for building trust when the news is bad Step-by-step strategies for managing hostile or relentless questions Insider tips on how to identify and handle misleading questions An essential resource for navigating both traditional and online media, this book prepares readers for even the most challenging media events.

There have been many volumes written that claim to be the most «comprehensive» compendium or handbook on chemical data. These wieldy volumes are often too big and extraneous to be useful to the practicing engineer. This new volume aims to be the most useful «go to» volume for the working engineer, scientist, or chemist who needs quick answers to daily questions about materials or chemicals and doesn't want to go on long searches through voluminous tomes or lengthy internet searches. Covering only the most commonly used chemicals in the most important processes in industry, A Guide to Safe Material and Chemical Handling includes industrial chemicals, such as gases, fuels, and water, which are not incorporated in most «comprehensive» books on materials and chemical properties. Safety plans and procedures that can be implemented by any engineer or plant manager by following the easy, step-by-step instructions in the book are also provided.

Provides all you need to know about the safe and humane handling and restraint of animals. Safe Handling and Restraint of Animals takes a holistic approach to the handling of a wide variety of animal species. This comprehensive resource offers a thorough overview of how to safely handle and restrain a number of commonly encountered species including dogs, cats, small mammals, exotic pets, horses and farm animals. Each chapter discusses the behaviour of the species and then outlines the appropriate handling and restraint methods, including any equipment required, multiple explanatory photographs, and useful further reading. Covers a wide range of species commonly encountered by veterinary staff and those working within animal industries Includes key points and self-assessment questions at the end of each chapter, and a glossary of terms Ideal for students of any animal-related degree or diploma programme, including veterinary medicine, veterinary nursing, and animal studies and husbandry Written for students and professionals who work with animals, Safe Handling and Restraint of Animals: A Comprehensive Guide encompasses all aspects of handling and physical restraint, including biosecurity and welfare issues.

From New York Times best-selling author, Kim Harrison, comes the second book in her brilliant series, The Hollows; packed with vampires, werewolves and witches – don’t miss out on this sexy urban fantasy.During the last few months, former bounty-hunter Rachel Morgan has been rather busy.Having escaped relatively unscathed from her corrupt former employers, she's not only acquired a vampiric room-mate called Ivy, faced werewolf assassins and battled shape-shifting demons, but has also found the time to pick up a boyfriend (even if he is only human) and open her very own runner agency.But cohabiting with a vampire, however reformed, has its dangers. Ivy's evil vampire ex-boyfriend has decided that he wants her back, and views Rachel as a tasty side-dish. To make matters worse, Rachel's demon mark is the ultimate vamp-aphrodisiac; one that works both ways.The stakes are high, and if Rachel is to save herself and her room mate she must challenge the master vampire and confront the dark secrets she's kept hidden even from herself.