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The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry—in every corner of the world. This is not a book about selling shoes or clothes or cosmetics or jewelry. It is a book about how underlying values such as respect, trust, compensation and, even fun, are the building blocks of a culture where employees are empowered to consistently deliver a world-class experience to customers. Nordstrom believes that the employee experience determines the customer experience, and that when you attract and reward people who are comfortable in a service-oriented culture, then everyone succeeds—both individually and collectively. No wonder Nordstrom is one of only five companies to make Fortune's «Best Companies to Work For» and «Most Admired» lists every year since those surveys have been taken. With new interviews from senior Nordstrom executives and family members, the book explains how to successfully respond to today's tech-savvy, time-crunched customers who demand a convenient, seamless, painless, personal experience across all channels. Nordstrom gives its frontline people all the digital tools necessary to satisfy the customer—and your organization must do the same, if it wants to adapt. The authors show what it takes to earn brand loyalty, lead through change and uncertainty, and combine extraordinary brick-and-mortar with online experiences. 'The single most important reason we try to provide great service is this: It enables us to sell more,' says co-president Blake Nordstrom, great-grandson of the founder. 'The best way for our company to achieve results is to do what's best for the customer.' In this book, readers will find: Suggestions for becoming the Nordstrom of your industry The ten values that define a customer-driven culture Lessons for providing superior service and experience across all channels

The question of how to lead a happy and meaningful life has been at the heart of philosophical debate since time immemorial. Today, however, these questions seem to be addressed not by philosophers but self-help gurus, who frantically champion the individual's quest for self-expression and self-realization; the desire to become authentic. Against these new age sophistries, How to Stop Living and Start Worrying tackles the question of 'how to live' by forcing us to explore our troubling relationship with death. For Critchley, philosophy begins with the question of finitude and with his understanding of a key classical theme – that to philosophize is to learn how to die. Learning how to accept both our own and others' mortality as a part of life also raises the question of how to love. Critchley argues that the act of love requires us to give up something of ourselves, to lose control so as to be open to the demands of love. We will never be equal to this demand and so we are brought face to face with our own limitations – one form of which is what Critchley calls our 'originary inauthenticity'. By scrutinizing the very nature of humour, Critchley explores what we need to laugh at ourselves and presents the need to confront the inescapable ridiculousness of life. Reflecting on the work of over 20 years, this book provides a unique, witty and erudite introduction to the thought of Simon Critchley. It includes a revealing biographical conversation with Critchley and a fascinating debate with the critically acclaimed novelist Tom McCarthy about the nature of authenticity. Taken together the conversations give an intimate portrait of one of the most lucid, provocative and engaging philosophers writing today.