Скачать книгу - Hope for a Cool Pillow

Praise for Chocolates on the Pillow Aren't Enough «Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-people connections, regardless of price point, that differentiate a customer's experience. Gimmicks come and go, but without sincere and caring people delivering the overall experience, from start to finish, well, it's true–chocolates on the pillow are not enough. A great read!» —David Neeleman, founder and CEO, JetBlue Airways Corporation «If you don't work for your customer, you're not doing your job. Who better to turn to for lessons in great customer experiences than Jonathan Tisch? He has long been one of the most respected leaders in travel and hospitality, and when it comes to treating all customers like guests, to put it simply, he gets it. And then some.» —Millard S. Drexler, Chairman and CEO, J. Crew Group «What brings customers back to my restaurants? Why do viewers watch my TV show? It's more than Bam! It's delivering a kicked-up customer experience. Tisch is the guy who knows how to do this best. His book gives the inside scoop on how to excite your customers and bring 'em back for more.» —Emeril Lagasse «Attention to detail, passion, and dedication are a few of the things that made me successful as an athlete. Jonathan knows that by doing the same in business, you maximize the customer's experience and outscore the competition.» —Tiki Barber

Three stunning novels from Sunday Times bestselling author Freya NorthLOVE RULESHOME TRUTHSPILLOW TALK

A story of first love and second chances from the bestselling author of Love RulesThe sleepwalker.By day, Petra Flint is a talented jeweller working in a lively London studio. By night, she sleepwalks. She has 40 carats of the world's rarest gemstone under her mattress but it's the skeletons in her closet that make it difficult for her to rest.The insomniac.At one time a promising song-writer, Arlo Savidge now teaches music at a boys' boarding school in North Yorkshire. He assumes he's happy with his isolated lifestyle. But, like Petra, ghosts from his past disturb his sleep.Putting the past to bed.Petra and Arlo loved each other from afar during their schooldays. Now, seventeen years later, in a tiny sweetshop one rainy day, they stand before each other once more. Could this be their second chance?

Jessica Barnes has a one-way ticket to the career of her dreams as a corporate VP when Adam Taylor, the sexy consultant and chief hatchet man, arrives on the scene. Suddenly Jessica's not sure whether her job will get axed if a merger with a rogue company goes through.She wants to ignore the man who's turning her world upside down, but instead he's turning her on….Adam Taylor never expected to find his dream woman. And he certainly never expected her to be the fireball in the power suit, who's making him want her in as many positions as possible. But when they make a bet to keep their hands to themselves for ten whole days, Adam's not sure he can keep up his side of the bargain! Besides, what's one kiss? Unless it leads to a whole lot more…