The Skilled Negotiator. Mastering the Language of Engagement
Автор: Kathleen Kelly Reardon
Год издания:
In The Skilled Negotiator Kathleen Reardon engagingly describes how to expand on negotiation strategies and develop language skills to enhance success in negotiation. The book is filled with real-life examples revealing how to detect subtleties in manner and speech that negotiation novices fail to notice. You'll learn how to identify the 'choice points' that occur during negotiations, how to influence and redirect the conversation to address what you need and ultimately get what you want. The author helps you: Identify your negotiation style and its limitations Use language strategically whether you're being subtle or direct Recognize deception and manage it Position and persuade artfully Effectively negotiate one-on-one and in teams Deal constructively with your own and others—heated emotions
The Negotiator
Автор: Kay David
Год издания:
For the Negotiator, talk is never cheap. In a moment, he has to make connections with the crazed and the desperate and the lost. He has to promise, cajole and placate. Success is a rush. Failure would cripple a lesser man. Above all, he must stay detached.Beck Winters is the Negotiator.Despite everything he's seen and done, Beck's still sane, but only because he never allows himself to get close to anyone. Then during a hostage incident, he hears a voice over the phone line, Jennifer Barclay's voice.Jennifer's in the wrong place at the wrong time. Her plan has always been to avoid excitement. But that was before she was taken hostage…before the incident ended badly…and before she met the Negotiator.The Guardians: This time the good guys wear black