Найти книгу: "The Art of Complaining"

Defective cars, contaminated food, insurance company abuses, botched vacations, or government errors and indifference. The Art of Complaining evens the playing field. Most people hate to complain and so they will put up with defective cars, contaminated food, insurance company abuses, botched vacations, and government errors and indifference. The Art of Complaining evens the playing field. The Art of Complaining gives readers an arsenal of successful complaint tactics and claim letters compiled by Phil Edmonston, Canada’s best-known consumer advocate and the author of the best-selling Lemon-Aid car guides. The Art of Complaining takes readers on a 45-year journey of consumer advocacy seen through the eyes of this former Member of Parliament, Ralph Nader Associate, and former member of the boards of Consumer Reports and The Quebec Bar Association. Edmonston has battled carmakers, dealers, insurance companies, lawyers, and government officials, both in the courts and in the streets. Indeed, Phil is Canada’s toughest customer.

Become the effective woman leader God intended you to be Just Lead! provides practical leadership help for women to develop skills to lead themselves and others with the character, confidence and authenticity of a godly woman. The book shows what holds women back and then focuses the skills women need to lead others effectively. Using this hands-on, practical resource will inspire women leaders in the church to use its ideas to gain strength and lead well. Helps women successfully navigate the transitions necessary to lead well in church and ministry settings Offers women a practical guide for breaking the «stained-glass window» and becoming effective leaders Addresses leadership issues such as leading mixed gender teams, earning and giving respect, and navigating through relational landmines Just Lead! challenges women to embrace their identity as leaders and equips them with the skills they need to lead others well.

Negativity in the workplace costs businesses billions of dollars and impacts the morale, productivity and health of individuals and teams. «In The No Complaining Rule: Positive Ways to Deal with Negativity at Work, Jon Gordon, a bestselling author, consultant and speaker, shares an enlightening story that demonstrates how you can conquer negativity and inspire others to adopt a positive attitude.» Based on one company’s successful No Complaining Rule, the powerful principles and actionable plan are practical and easy-to-follow, making this book an ideal read for managers, team leaders and anyone interested in generating positive energy.

Once again we are blessed with yet another collection of Jim Foster’s ravings. His first book, I hate to complain, but … with its views on everything from bank mergers to the author’s 30-year love affair with Sophia Loren, is being hailed as a classic example – though of what no one is quite sure. Readers will be amazed at the depth of the author’s knowledge on just about any subject and his total inability to keep it to himself. What should you do if a comet falls on you at 1000 mph? What are the best pick-up lines for the man or woman looking for romance? Why doesn’t Julia Roberts shave her underarms? All this and many other bits of useless information will have Canadians from coast to coast chuckling out loud, popping their eyes in wonder and simply scratching their heads in bewilderment.