Найти книгу: "Answering the Call"

In 1956 Brian Canfield got his first job at the BC Telephone Company as an apprentice installer. He was just out of high school, only eighteen years old, a local kid born and raised in New Westminster, and he took to this new opportunity like he would to any new opportunity in his career: with passion and wonder and huge commitment. Over a career spanning almost six decades, Canfield rose through the ranks of BC Tel, first in technical roles where he discovered his love for technology and learning how things work, and eventually as a manager and executive, where he found his passion for leadership, strategic planning and mentorship. He became President and CEO in 1990, then Chairman in 1993, and over his twenty-four-year tenure at the helm, he steered the company through a period of massive change in the telecom industry, eventually making the decision to make the company a national carrier.A much-loved, well respected employee, executive and leader, Canfield exemplifies the values that guide modern day TELUS, a company that strives to innovate and give back to the community. Told in a lively and engaging manner, and featuring full colour photographs throughout, Answering the Call is an inspirational look back at one man’s remarkable career.

Written for all job hunters – new entrants, mid-level people, very experienced individuals, and technical and non-technical job seekers – Answering Tough Interview Questions For Dummies is packed with the building blocks for show-stopping interviews.

Start and Grow Your Faith-Based Nonprofit offers clear guidance on how to fund and manage a faith-based social ministry. If you have been called by God to fulfill a mission through a nonprofit organization, this is the book for you. Written specifically for grassroots faith-based groups, this important book is a tool for the thousands of individuals and churches that heal emotional, physical, and spiritual wounds through faith-based social service programming. In this much-needed resource, Jill C. Esau, founder of We Care Northwest–a nonprofit designed to build capacity in and advocate on behalf of faith-based organizations, provides professional step-by-step guidance. Start and Grow Your Faith-Based Nonprofit addresses vital issues such as church sponsorship, volunteer management, the grant making process, observing government regulations and certification, fiscal responsibilities, partnering with complementary programs, and much more.

The must-have guide to honestly and sensitively answering your clients' questions Written to help therapists view their clients' questions as collaborative elements of clinical work, What Do I Say? explores the questions—some direct, others unspoken—that all therapists, at one time or another, will encounter from clients. Authors and practicing therapists Linda Edelstein and Charles Waehler take a thought-provoking look at how answers to clients' questions shape a therapeutic climate of expression that encourages personal discovery and growth. Strategically arranged in a question-and-answer format for ease of use, this hands-on guide is conversational in tone and filled with personal examples from experienced therapists on twenty-three hot-button topics, including religion, sex, money, and boundaries. What Do I Say? tackles actual client questions, such as: Can you help me? (Chapter 1, The Early Sessions) Sorry I am late. Can we have extra time? (Chapter 9, Boundaries) I don't believe in all this therapy crap. What do you think about that? (Chapter 3, Therapeutic Process) Why is change so hard? (Chapter 4, Expectations About Change) Will you attend my graduation/wedding/musical performance/speech/business grand opening? (Chapter 20, Out of the Office) Where are you going on vacation? (Chapter 10, Personal Questions) I gave your name to a friend . . . Will you see her? (Chapter 9, Boundaries) Should I pray about my problems? (Chapter 12, Religion and Spirituality) Are you like all those other liberals who believe gay people have equal rights? (Chapter 13, Prejudice) The power of therapy lies in the freedom it offers clients to discuss anything and everything. It's not surprising then, that clients will surprise therapists with their experiences and sometimes with the questions they ask. What Do I Say? reveals how these questions—no matter how difficult or uncomfortable—can be used to support the therapeutic process rather than derail the therapist–client relationship.

Fred Reichheld's 2006 book The Ultimate Question, that question being, «How likely is it that you would recommend this company to a friend or colleague?»-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question. In this book, Owen and Brooks tell how based on a variety of real case studies' to actually embed Net Promoter discipline in organizations of all types.

You answer a call from a fourteen-year-old boy asking for someone to arrest his mother, who is smoking crack in their bathroom. You talk with him until the cops arrive, making sure there are no weapons around and learning that his favorite subject in school is lunch. Five minutes later, you have to deal with someone complaining about his neighbor&#39;s clarinet practice.<br /><br />What is it like to be on the receiving end of desperate calls for help . . . every day? Caroline Burau, a former newspaper reporter and nursing student who couldn&#39;t stand the sight of blood, takes a job as an emergency dispatcher because she likes helping people. But on-the-job training at the comm center proves to be more than she bargained for. As she adjusts to a daily life of catastrophe and comedy, domestics and drunks, cops and robbers, junk food and sarcasm, lost cats and suicides, she discovers that crisis can become routine, that coworkers can be mean&mdash;that she must continue to care and, at times, learn how to let go.<br /><br />Praise for Answering 911<br /><br />&quot;The day may come when I have to dial 911. I hope to God that the person who answers is Caroline Burau or someone like her. Funny, honest, and elegantly simple, this book left me with a sense of grace and hope.&quot; &mdash;Alison McGhee, author of Shadow Baby, Rainlight, Was It Beautiful? and Falling Boy