Найти книгу: "Crafting the 613 Commandments"

Deliver a better business experience, for every kind of customer A «one-size fits all» approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience to People Not Like You shows how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service. A detailed guide to core customer groups including women, the five generations (matures, Boomers, Gen X, Gen Y and Gen Z), racial and ethnic segments, such as Hispanics and African-Americans, as well as those who are defined by key lifestyle and life-stage attributes Includes onsumer insights that will help business leaders deliver a better business experience with every customer You cannot control the economy, the stock market or the costs of goods and labor. But you can control your organization's customer service. It's an empowering thought. Customer service is 100% in your control at all times and it's more important than ever.

A practical approach to creating wealth-based on the established principles of ancient Jewish wisdom-made accessible to people of all backgrounds The ups and downs of the economy prove Rabbi Daniel Lapin's famous principle that the more things change, the more we need to depend upon the things that never change. There's no better source for both practical and spiritual financial wisdom than the time-tested knowledge found in the ancient Jewish faith and its culture. In the Second Edition of Thou Shall Prosper, Lapin offers a practical approach to creating wealth based on the established principles of ancient Jewish wisdom. This book details the ten permanent principles that never change, the ten commandments of making money if you will, and explores the economic and philosophic vision of business that has been part of Jewish culture for centuries. The book's focus is on making accessible to individuals of all backgrounds, the timeless truths that Jews have used for centuries to excel in business. Outlines ten fundamental «commandments» relating to business and money Includes insights that will increase your potential for creating wealth, no matter what your faith or background may be Blends contemporary business stories and Lapin's own business experiences with the wisdom of the Torah and Talmudic prescriptions This Second Edition provides new examples, especially of Internet related business opportunities. In addition, each chapter highlights specific action steps that can lead to wealth opportunities in both difficult economic times and periods of prosperity.

Qualitative Research Methods is a comprehensive, all-inclusive resource for the theory and practice of qualitative/ethnographic research methodology. Serves as a “how-to” guide for qualitative/ethnographic research, detailing how to design a project, conduct interviews and focus groups, interpret and analyze data, and represent it in a compelling manner Demonstrates how qualitative data can be systematically utilized to address pressing personal, organizational, and social problems Written in an engaging style, with in-depth examples from the author’s own practice Comprehensive companion website includes sample syllabi, lesson plans, a list of helpful website links, test bank and exam review materials, and exercises and worksheets, available upon publication at www.wiley.com/go/tracy

The Bible For Blokes From The Daddy Of Breakfast RadioForeword by James Nesbitt.Christian O’Connell has been a man nearly all his life. Well, once he was a boy, then he was a teenager, then a man, but you get what we mean. So who better to save manhood from devolving into one of those spineless newt things from the Guinness ad?For years women have had everyone from Germaine Greer to Bridget Jones to tell them how to be a woman, and who have men had? No one. That is, until now . . .For ten years Christian has dispensed wisdom and advice to millions of lucky radio listeners on every topic conceivable; but it was when he saw his wife reading, and laughing at, a book called “How to Kill your Husband”, that he realised he had to write this book.Men are confused about what it is to be a man in a world where men use moisturiser and eat sandwiches with rocket. They need help. The Men Commandments is a roadmap, a compass for men (not a sat nav – they’re evil!)With his outspoken humour and ironic take on life, Christian explores male-dom; celebrating all that is great about being a man and unravelling those mysteries of masculinity that have stumped women for literally minutes.Packed full of wisdom, advice, trivia and cheeky banter, this is the must have book for men everywhere.Includes:• The Man Quiz (a helpful quiz to establish real manliness)• The 78 genetic differences between men and women (work for which Christian is expecting a Nobel prize)• Manly Toilet Etiquette (real men do not speak at the urinals)• The History of Men (it says a lot about the psyche of Man that early Neanderthal paintings depict willies)• Men and their Mates (a relationship full of weird rituals, abuse and unspoken rules)• The Real First XI• The Men Commandments (the ten commandments that every true man needs to know)